Privacy & cookies

STIKO Online Privacy & Cookies Policy

STIKO is committed to maintaining the privacy of all visitors and users of our Online Services. We take the protection of your Personal Data very seriously, and we treat it as confidential and in accordance with the statutory data protection regulations and our general Data Protection Policy.

This Online Privacy & Cookies Policy outlines our policies and practices regarding the collection and use of your Personal Data when you visit the STIKO website or use STIKO Online Services. Our Online Services include newsletters and other internet-based features.

The present Privacy Policy applies to visitors/users who are STIKO customers as well as non-customers. It explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

1. What does “Personal Information” mean?
2. What Personal Information does STIKO collect?
3. How does STIKO collect and use Personal Information?
4. Sharing of Personal Information
5. Access to information, correction and deletion
6. Retention of Personal Information
7. Links to other websites
8. Online Tracking
9. Site security information
10. Contacting STIKO about privacy issues
11. Privacy Policy changes

1. What does “Personal Information” mean?
“Personal Information” (also referred to as “Personal Data”) means any information relating to a natural person, with which you could be personally identified.

2. What Personal Information does STIKO collect?
The Personal Information we collect depends on how you choose to use our website and our Online Services. It generally consists of a user’s name, company name, email address, telephone number, and if a purchase is made, payment information. Website usage information is collected using cookies. We collect and process Personal Data on the following bases: (1) with your consent; (2) as necessary to perform a service when you request so; and (3) as necessary for our legitimate interests in enhancing our Online Services and providing you with marketing materials.

3. How does STIKO collect and use Personal Information?
As described in more detail below, we collect general information about the use of our website as well as any Personal Information that you provide on the website. Some Personal Data are collected when you provide it to us, such as the data you enter on a contact form. Other data are collected automatically by our IT systems when you visit the website. This happens primarily using cookies and analytics and is done in order to ensure the proper functioning of the website or to make statistical analyses of your surfing behaviour. The analysis of your surfing behaviour is usually anonymous, i.e. we will not be able to identify you from this data, which is primarily technical, such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

We will not distribute this data in a manner inconsistent with this Privacy Policy unless required to do so by law, or in good faith belief that such action is permitted by law and is necessary to comply with a legal requirement or process such as civil and criminal subpoenas and court orders, to protect and defend the rights or property of STIKO, or to protect the personal safety of STIKO personnel or the general public.

a. General Website Usage Information
To monitor site usage and improve the quality of our website, we gather general information about the use of our website. We use web server logs and industry-standard website statistics software to count the number of visitors to our website, the number of views of particular pages, and to track other general statistics. We do not track individual users on our website.

b. Information Collected using Contact Forms
When users of the STIKO website fill-in a contact form, they will be asked for Personal Information such as your name, company, telephone number and email address. When collected for this purpose, the information is used to verify identity and to provide the assistance you are requesting as well as any follow-up questions. We do not share this information without your permission.

c. Marketing
If a user has consented, we may use Personal Information to distribute marketing materials to users by mail or email. We require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties. Users are always free to withdraw consent by contacting us at If you have received a marketing email, you may withdraw your consent at any time by clicking the unsubscribe link you will find in every marketing email.

d. Cookies and Other Tracking Technologies
Several portions of the STIKO website use cookies or other tracking technologies. Cookies are small data files that are sent by a website and stored on your computer. Cookies are used by most websites. Cookies can contain information about your use of our site, but they are not used to identify or track you personally. Cookies that you receive from the STIKO website do not contain any Personal Information. We do not use cookies for advertising or other usage tracking purposes. The STIKO site uses cookies only when they offer significant convenience or added benefit to you, or when the software used to provide the features of our website require them in order to function properly.

Most Web browsers have a setting to turn off the automatic acceptance of cookies. If you do not want to accept cookies from our website, use the Internet Options or Preferences menu in your browser in order to turn cookies off or to receive warnings when cookies are sent to your computer. However, you should be aware that portions of our website may not function properly if you do not accept cookies.

e. Google Analytics
We use Google Analytics to improve the user experience. Google Analytics helps us determine the number of visitors to our site and helps us understand how users find our site. Google Analytics uses cookies and may record your geographical location, device, internet browser, operating system, and IP address. We are not provided with information allowing us to link an individual to an IP address. To learn more about Google’s practices, visit If you do not want to be tracked by Google Analytics on our websites, you can download and install this browser add-on:

4. Sharing of Personal Information
STIKO is the controller of Personal Data that visitors and users provide to us in connection with our website and Online Services. STIKO does not share Personal Information without the consent of the individual.

5. Access to information, correction and deletion
At a user’s request, we will inform a user what Personal Data we have stored about the user and explain why that information is stored. If we have incorrect information about you, we will correct it promptly upon recognition or at your request. If you would like STIKO to delete your Personal Information, this can also be requested. In these cases, please contact us at
If you are a user in a European Union member state or in the European Economic Area, you have the right to request that the Personal Data you have provided to us, and that we process by automated means, be provided to you in a structured, commonly used and machine-readable format. You also have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned.

6. Retention of Personal Information
STIKO will retain Personal Information collected via and for Online Service, for 10 years.

7. Links to other websites
The STIKO website and many of our print and electronic publications contain many links to other websites. Content and links to other internet sites should not be construed as an endorsement of the organizations, entities, views, or content contained therein. STIKO is not responsible for the content or links posted by others on these social media sites. These other websites may send their own cookies to users, collect data, or solicit Personal Information. STIKO is not responsible for the privacy practices or the content of these other websites and Online Services. Please check the other sites to access their privacy policies and determine how they may collect or use information.

8. Online tracking
The STIKO website does not respond to “do not track” (DNT) signals.

9. STIKO website security information
STIKO implements commercially reasonable security measures to help protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. We restrict access to Personal Information to certain companies who may need to know that information in order to operate, develop, or improve our services. These individuals or partner organizations are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

The STIKO website uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us via contact form. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar. If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. Accordingly, and despite our efforts, STIKO cannot guarantee or warrant the security of any information you transmit to us, or to or from our Online Services.

If you have questions about this Privacy Policy, please contact support at

10. Contacting STIKO about privacy issues
The following persons or entities may have access to the Personal Information that you provide: STIKO and its employees.

We will take reasonable care to protect Personal Information and limit access only to STIKO employees who have a legitimate business reason to view the Personal Information. All parties who have access to your Personal Information are required to keep it confidential and may not use it for any purpose other than to provide you services within the normal business activities of STIKO. Such normal business activities may include, for example:
– communicating with you about your products, services, events, promotions by STIKO (including by sending you marketing communications);
– sending you samples, products and information;
– processing products or services purchased by you;
– processing products or services purchased by STIKO;
– providing you with access to certain areas and features of the STIKO website;
– processing, evaluating and responding to your requests and applications;
– verifying your identity to ensure security for the other purposes listed here;
– for purposes disclosed at the time you provide your Personal Information or otherwise with your consent.

We welcome your comments, suggestions, or questions about our Privacy Policy and practices. Please contact us:
• By telephone: +31 50 501 38 13
• By email:

11. Privacy Policy changes
STIKO regularly reviews and revises this Privacy Policy. We make changes to the Privacy Policy available on this page. If we make material changes to how we treat your Personal Data, we will notify you by email to the primary email address specified in your account and through a notice on our home page.