General conditions

1. General

These General Conditions apply to all legal transactions entered into between the supplier and the customer. Deviations must be recorded in writing. Dutch legislation is applicable and the Eenvormige Koopwetten 1964 (EWIK. Stbl. 1971 nr 780) are excluded. The applicability of other General Conditions is explicitly excluded.

2. Offers/Agreement

Offers will be valid for a period of 60 days unless otherwise indicated. The supplier can only be bound to an offer in writing by an authorized signatory. Information given will remain the property of the supplier and must not be passed on by the customer to third parties in any way whatsoever. The supplier retains the right at all times to adapt specifications without prior notification or any other obligation. The agreement will become effective after the order has been explicitly accepted by the supplier or after the customer has explicitly accepted the binding offer. The supplier is entitled to require security in advance and/or to make use of the services of third parties.

3. Prices

Prices are based on all internal/external cost- price factors excluding Sales Tax. The company reserves the right to make legally permitted price and rate adjustments of more than 2%.

4. Delivery and delivery-time

Delivery is ex-factory. Our warehouses will be considered to be the place of delivery for all transactions and under all circumstances including deliveries made franco. The date of delivery is the moment when transfer takes place or the moment when the goods are ready for testing/dispatch. Delivery times are approximate and late delivery will not mean that compensation for damage suffered can be claimed. Visible damage and/or shortages must be notified within 24 hours after receipt in writing to the supplier. Storage is always on the account of and at the risk of the customer.

5. Transport/packaging

The supplier will determine, as a good merchant, the way in which goods are te be transported. The addressee will be responsible for payment of transportation charges and risk to the goods. Packaging will be recharged to customers. Only packaging which is in good condition will be taken back and settled with the customer.

6. Force majeure

The supplier will be entitled, in the case of force majeure, to suspend carrying out the agreement or to make arrangements in consultation with the customer.

7. Warranty

The supplier guarantees the reliability and quality of goods delivered for a period of 24 months after delivery (including the “on approval” period) unless otherwise has been agreed. Extra costs such as those which may be incurred for travel, accommodation, special transport, and testing guarantee work outside the supplier’s business will be recharged to the customer. The warranty will terminate if the customer uses the goods incorrectly c.q. has (had) them repaired. Expendable articles are not covered by the warranty.

8. Right to retain goods

The supplier is entitled to retain goods for as long as the customer fails to meet obligations incurred by him. The customer will in that case be considered responsible for risks to the goods.

9. Liability

The liability of the supplier is, except for a business/product liability insurance, limited. The customer will indemnify the supplier against larger (compensation for damage) claims.

10. Claims

Claims/complaints must have been received by the supplier within 8 days after (delivery) by the supplier. Goods can only be returned if the supplier has given prior permission to do so.